PRESENTATION

Carrying bulky luggage on a trip abroad can be a hindrance during your stay or a real obstacle course when you have to use crowded public transportation. Carrying luggage makes you tired and stressed when you are supposed to be on vacation.

Thanks to our local partner, you no longer need to worry about your luggage. Our partner takes care of your luggage as soon as you arrive or at the reception of a hotel and then sends it to the desired location (airport or accommodation establishment).

Several delivery options are available: the same day, the next day but also from D+2 to D+9.

Enjoy a 5% discount by adding a pick-up service at the airport or a guided tour (1/2 day or full day complete)

HOW DOES THIS SERVICE WORK ?

1) First, please let us know the following information via our contact form :
– the type of service (transfer from the airport to the hotel, transfer from a hotel to another hotel…etc)
– the desired date + time
– the number of luggage
– the size of the luggage
– the place + address of pick-up and delivery
– the flight number (if needed)

2) From this information, we will be able to let you know if it is possible for our partner to take charge of your luggage and we will inform you of the applicable rate.

3) Please take note of our partner’s terms and conditions and important points below:

  • Currency: US dollar (conversion at the exchange rate on the day the invoice is issued)
  • Luggage GPS tracking during delivery.
  • 30 mins free waiting for pickup and delivery, you will be charged USD 5 per 15 minutes afterwards. For any delay situation, please refer to the table below.
  • Up to USD 500 luggage insurance covers relevant costs incurred by delay, loss, and damage.
  • Luggage must not weigh more than 32kg (70lbs) and measure less than 32 inches (length and width total 180cm). Your luggage can be a suitcase, carton box, backpack, bag, briefcase, ski board bag or stroller.
  • If the luggage does not meet any of the legal rules, it will be refused even if the booking is a success. You must bear all the losses and any legal liabilities.
  • No refunds or cancellations within 72 hours. No order amendment within 24 hours.

InsuranceUSD 500/bag, doesn't include broken of wheel and handle,fee of hotel and air ticket.
DelayThe luggage will be delivered to the designated address by Fedex, DHL at LuggAgent' cost
AirportAt least 1-2 hours after the flight arrival as collection time, and at least 2 hours before the flight departure as delivery time is suggested
RefundCancellation within 72 hours: No refund.
ModificationModification within 24 hours: No refund if the modificatiion is unable to proceed
Add bagsIf there's any addtional bags colleted, the client will be charged by LuggAgent directly via online payment method.
Late situation< Any case when the client is reachable >
Free waiting for the first 30 mins. We will charge the client US $5/every 15mins after the first 30 mins of free waiting.
< Hotel Collection >

If the driver arrived at the hotel but is unable to receive the luggage and cannot contact the customer through the front desk or any SNS. LuggAgent reserves the right to cancel the order without refund.
< Airport Collection >

1. Flight is not delay:
30 mins of free waiting policy is applied. After 30 mins yet we are unalbe to receive the luggage nor contact the client, LuggAgent reserves the right to cancel the order without refund.


2. Due to flight delays leading to delayed handover:
- Within one hour, we will automatically extend the handover time based on the actual flight delay time.
- If the delay is more than one hour, we reserve the right to cancel the order and refund half of the service fee.
- If we choose to continue waiting for more than one hour, we will not charge customers waiting fees.

Therefore, considering factors such as flight delays, border quarantine measures, and clearance time, we suggest that customers book the collection time at least two hours after the flight lands to avoid additional charge.
< Airport Delivery >

This situation of a no-show at airport is rare, but if it happens, we will go to the boarding counter of the flight provided by the customer to inquire if they have shown up. If the boarding counter has closed and we are unable to reach the customer, we will store their luggage in an electronic locker and then provide the locker location and code via email and messaging software to the customer, who can retrieve their luggage at their own expense from the locker.
RATES – SAME DAY PICK-UP & DELIVERY

TOKYO

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelTokyo (23 wards) / Disney - NARITA airport$99.90
(¥15,781.61)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelTokyo (23 wards) / Disney - HANEDA airport$59.90
(¥9,462.64)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelTokyo (23 wards) / Disney - Yokohama port$114.90
(¥18,151.22)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney $84.90
(¥13,412.00)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Nikko$224.90
(¥35,528.36)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Karuizawa / Yuzawa$334.90
(¥52,905.51)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Hakuba / Shirakawa / Takayama / Nagoya$484.90
(¥76,601.61)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Ise / Toba / Shima$539.90
(¥85,290.18)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Osaka / Kyoto / Nara / Kobe$499.90
(¥78,971.22)
$15.00
(¥2,369.61) per additional bag

OSAKA – KYOTO

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelOsaka (city) - KIX airport$89.90
(¥14,201.87)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelOsaka (city) - ITM airport$59.90
(¥9,462.64)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelKyoto / Kobe / Nara City - KIX airport$124.90
(¥19,730.96)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelKyoto / Kobe / Nara City - ITM airport$114.90
(¥18,151.22)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelOsaka (city)$74.90
(¥11,832.26)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelOsaka (city) <> Kyoto / Kobe / Nara (cities)$109.90
(¥17,361.35)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelOsaka / Kyoto / Nara / Kobe <> Ise / Toba / Shima$219.90
(¥34,738.49)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelHakuba / Shirakawa / Takayama / Nagoya <> Osaka / Kyoto / Nara / Kobe$484.90
(¥76,601.61)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelOsaka / Kyoto / Nara / Kobe <> Tokyo (23 wards) / Disney$499.90
(¥78,971.22)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelKyoto / Kobe / Nara (cities)$109.90
(¥17,361.35)
$15.00
(¥2,369.61) per additional bag

YOKOHAMA

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelYokohama - NARITA airport$99.90
(¥15,781.61)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelYokohama - HANEDA airport$69.90
(¥11,042.39)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo (23 wards) / Disney <> Yokohama$84.90
(¥13,412.00)
$15.00
(¥2,369.61) per additional bag

FUJIKAWAGUCHIKO

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelFujikawaguchiko / Hakone - NARITA airport$219.90
(¥34,738.49)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelFujikawaguchiko / Hakone - HANEDA airport$184.90
(¥29,209.40)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelTokyo 23 wards / Disney <> Fujikawaguchiko / Hakone$204.90
(¥32,368.88)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelFujikawaguchiko / Hakone <> Osaka / Kyoto / Nara / Kobe$394.90
(¥62,383.95)
$15.00
(¥2,369.61) per additional bag

FUKUOKA

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelFukuoka (city) - Airport (FUK)$49.90
(¥7,882.90)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelKitakyushu - Airport (FUK) $89.90
(¥14,201.87)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelFukuoka (city)$34.90
(¥5,513.29)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelFukuoka <--> Kitakyushu$74.90
(¥11,832.26)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelFukuoka <--> Oita$194.90
(¥30,789.14)
$15.00
(¥2,369.61) per additional bag

HOKKAIDO

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelSapporo (city) - Shin-Chitose airport$144.90
(¥22,890.44)
$15.00
(¥2,369.61) per additional bag
Airport <-> HotelOtaru / Niseko / Toyako / Noboribetsu / Asahikawa / Furano / Hoshino - Shin-Chitose airport$219.90
(¥34,738.49)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelSapporo (city)$129.90
(¥20,520.83)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelSapporo (city) - Otaru / Niseko / Toyako / Noboribetsu / Asahikawa / Furano / Hoshino$204.90
(¥32,368.88)
$15.00
(¥2,369.61) per additional bag

OKINAWA

Service typeRouteRate for 1 or 2 luggage(s)Rate from the third luggage
Airport <-> HotelOkinawa (city) / Naha / Ginowan / Urasoe / Chatan Town / Tomigusuku / Itoman - OKA$69.90
(¥11,042.39)
$15.00
(¥2,369.61) per additional bag
Hotel <-> HotelOkinawa (city) / Naha / Ginowan / Urasoe / Chatan Town / Tomigusuku / Itoman$54.90
(¥8,672.77)
$15.00
(¥2,369.61) per additional bag
RATES – PICK-UP AND DELIVERY WITH OVERNIGHT STORAGE (D+1 OR MORE)

You will have to add $15 per day of storage. For example, if you want to have your luggage delivered to Kyoto on October 25 from Tokyo (collection on October 23 in the morning): same day pick-up & delivery rate (Tokyo –> Kyoto) + 2×15$.