GENERAL CONDITIONS OF SALE AND USE

Article 1 – Definitions

We will refer to it as follows:

The Publisher provides the Customer, on its Website, with a privacy policy specifying all the information related to the use of the Customer’s personal data collected by the Publisher and to the rights the Customer has with respect to these personal data. The data privacy policy is part of the GCSU. The acceptance of the present GCSU implies the acceptance of the data privacy policy.

Article 2 – Information required by the law of confidence in the digital economy and purpose of the site

This site is published by École Hop-là LLC.

Legal information about the host and publisher of the site, including contact information and any capital and registration information, is provided in the legal notice of this site.

Information regarding the collection and processing of personal data (policy and declaration) is provided in the personal data policy of the site.


This site allows you to book guided tours, accompaniments, workshops and cultural activities as well as translation services. Our partners offer Pocket Wi-Fi, SIM card and smartphone rental as well as luggage delivery services.

The site is freely accessible to all Internet users. The reservation of a service, or more generally the navigation on the site supposes the acceptance, by the Internet user, of the entirety of the present general conditions, who recognizes by the same fact to have taken fully knowledge of them. This acceptance may consist, for example, for the Internet user, in checking the box corresponding to the sentence of acceptance of the present general conditions, having for example the mention “I recognize to have read and accepted the whole of the general conditions of the site. ». The fact of checking this box will be deemed to have the same value as a handwritten signature on the part of the Internet user.

The acceptance of these general conditions assumes that the user has the legal capacity to do so. If the user is a minor or does not have legal capacity, he/she declares that he/she has the authorization of a guardian, curator or legal representative.



The Internet user recognizes the value of proof of the automatic recording systems of the editor of the present site and, except for him to bring a contrary proof, he renounces to dispute them in case of litigation.

Article 3 – Characteristics of the services offered

The services offered are those listed in the catalog published on the site, and that it is possible to book on the latter. These services are offered for slots defined by a given date, time and duration, within the limits of the places available for each service and slot. Each service is accompanied by a description established by the editor in the site’s catalog. The photographs in the catalog reflect a faithful image of the objects, places, people or experience related to the services but are not contractual insofar as they cannot ensure a perfect similarity with the service, the latter not being a directly representable object. The customer service of this site is accessible by e-mail at the following address: trouverunguideaujapon@gmail.com or by mail at the address indicated in the legal mentions, in which case the editor undertakes to provide an answer within 7 days. École Hop-là also provides its users and customers with a hotline, or telephone assistance, to answer their questions. The hotline can be contacted by phone at +817044886078.

Article 4 – Rates

Unless otherwise stated, the prices in the catalog are understood to be in Yen (prices including VAT).

At the time of acceptance of the estimate by the user, he will be asked to pay a sum corresponding to 25% of the service. This amount is a deposit (non-refundable in case of cancellation), the balance must be paid by the client on site in cash. Only cultural workshops and translation services require full payment at the time of booking. However, a full payment of the invoice (without deposit) can be proposed and in this case, the payment must be made no later than 30 days before the date of the first service.

In addition, the payment of the balance during the first service is irrevocable and cannot give rise to a refund in the event of cancellation(s) during the stay.

École Hop-là reserves the right to change its prices at any time. Nevertheless, the price appearing in the catalog the day of the order will be the only one applicable to the purchaser.

Rates are understood as follows: adult rate from 12 years old. 15% discount for children between 6 and 11 years old. Free for children under 6 years old.

Article 5 – Exemption from liability of the publisher in the context of the execution of this contract

In case of impossibility of access to the site, because of technical problems or of any nature, the user will not be able to claim any damage and will not be able to claim any compensation. The unavailability, even prolonged and without any limitative duration, of one or more services, cannot be constitutive of a prejudice for the Internet users and cannot in any way give rise to the granting of damages on behalf of the site or its editor. The photographs and visuals accompanying the description of the services on the site have no contractual character, the responsibility of the editor of the present site could not thus be committed if these last ones are erroneous or incomplete. The hypertext links present on the present site can refer to other Internet sites and the responsibility of the editor of the present site could not be committed if the contents of these sites contravene the legislations in force. Similarly, the responsibility of the editor of the present site cannot be engaged if the visit, by the Internet user, of one of these sites, would cause him a damage.

Article 6 – Commitments of the client and the persons benefiting from the reservation

Some of the services offered are not open to minors under 12 years of age due to the complexity or dangerousness of certain cultural workshops.

All reservations imply acceptance of the general terms and conditions of sale and are for the service and the time slot (date, time and duration) chosen at the time of reservation. In case of delay of the client or the persons benefiting from his reservation in relation to the time of the reservation, the publisher reserves the right to cancel the service or to reduce its duration without the client being able to claim a refund. Similarly, in the event of a no-show, no refund will be made to the client.

The client and the persons taking advantage of the reservation made by the client are obliged to behave in a respectable manner, to comply with the rules and instructions issued by the site editor or its representatives, in particular so as not to cause or risk causing any damage to other persons present during the service.


The services require the presence of the client or the persons taking advantage of the reservation on the premises stipulated in the order confirmation or firmly agreed between the client and the site editor. The persons entering the premises of the service are obliged to maintain them, as well as their equipment (list including, but not limited to: decorations, furnishings etc.), in good condition, and to use them in accordance with the authorized use.

The editor of the site and his staff reserve the right to refuse access to any person under the influence of alcohol or drugs, as a safety measure for said person and his entourage. The prohibition of access will not give right to any compensation or refund.

Article 7 – Intellectual property rights relating to the elements published on this site

All the elements of the present site belong to the editor or to a third party agent, or are used by the editor on the site with the authorization of their owner. Any copy of the logos, textual, pictographic or video contents, without this enumeration being restrictive, is rigorously prohibited and is similar to counterfeiting. This site uses elements (images, photographs, content) whose credits are due to : École Hop-là LLC, Easygo Japan, JTB and MisanoDesign.

Article 8 – Limitation of liability

The responsibility of the publisher of the site could not be committed for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, rupture of the service of the site, or others. The site editor, particularly in the process of online sales, is only bound by an obligation of means. The publisher of the site École Hop-là can not be held responsible for the non-performance of the contract due to the occurrence of an event of force majeure. The choice and booking of a service are placed under the sole responsibility of the customer. The user expressly admits using the site at his own risk and under his exclusive responsibility. The site provides the user with information as an indication, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist.

In any case, École Hop-là there can not be held responsible:

Article 9 – Force majeure

École Hop-là can not be held responsible for the occurrence of an event constituting a case of force majeure (including but not limited to strikes, bad weather, natural disasters, interruption of communications), the fact of third parties, or the fault / negligence of the Customer (including but not limited to: presentation after the time of convocation, non-compliance with administrative formalities, customs, sanitary, not presented for boarding).

The Customer shall therefore bear all financial consequences resulting from the occurrence of a case of force majeure.

Article 10 – Access to the site

The responsibility of the editor of the site cannot be committed because of a technical unavailability of the connection, that it is due in particular to a case of absolute necessity, to a maintenance, to an update, to a modification of the site, to an intervention of the host, to an internal or external strike, to a breakdown of network, to a cut of electric supply, or still to a bad configuration or use of the user’s computer.

Article 11 – Applicable law and mediation

The present general conditions are subject to the application of Japanese law. They can be modified at any time by the site editor or his representative. The general conditions applicable to the user are those in force on the day of his order or his connection to the present site. The editor undertakes of course to keep all his former general conditions and to send them to any user who would request them.

Except for provisions of public order, all disputes which could arise within the framework of the execution of the present general conditions will be able to be subjected before any legal action to the appreciation of the editor of the site with a view to an amicable settlement. It is expressly recalled that the requests for amicable settlement do not suspend the time limits opened to bring legal actions. Unless otherwise provided for by public policy, any legal action relating to the execution of this contract shall be subject to the jurisdiction of the courts of the jurisdiction of the Court of Appeal.

Article 12 – Reservation procedure and description of the purchase process

Below, we will define as “Shopping Cart” the immaterial object gathering all the services selected by the user of the site in view of a reservation by having clicked on these objects. After having filled in the specified fields allowing to adapt the offer, he will be informed of the number and characteristics of the reserved services. If he wishes to validate his basket, the Internet user must tick the box relating to the ratification of the present general conditions of sale and click on the validation button. During this process, the Internet user will have to fill in a certain number of personal data concerning him/her, which are necessary for the reservation to be carried out correctly. Once the user has completed the form, he/she will have to wait for an email confirming the request. Once the user has received the confirmation email, he/she will be able to validate the order by making a payment. He will then be invited to make his payment with the means of payment listed in the section of these general conditions relating to payments. After a few moments, the Internet user will receive an e-mail confirming the reservation, reminding him/her of the content of the reservation and the price of the latter. The service can only be delivered on presentation of the reservation confirmation email, and possibly on presentation of an identity document of the person who made the reservation.

Article 13 – Payment information

The Internet user can book services on this site and can pay by credit card or Paypal. Payments by credit card are made through secure transactions provided by an online payment platform provider. The present site has no access to any data relating to the user’s means of payment. Payment is made directly to the bank or payment service provider receiving the Customer’s payment. In the case of payment by bank transfer, the delivery periods defined in the article below only begin to run from the date of effective receipt of payment by the seller, the latter being able to provide proof by any means. The availability of the services is indicated by slot on the site, in the description of each service.

Article 14 – Right of withdrawal

The right of withdrawal does not apply to contracts for the provision of accommodation services (other than residential accommodation), goods transportation services, car rentals, catering or leisure activities that are to be provided on a specific date or within a specific period.

Article 15 – Cancellation conditions

Guided tour(s) and airport pick-up / drop-off: if the customer wishes to cancel his reservation, the deposit paid at the time of reservation will not be refunded. Regarding the balance, the cancellation fees are as follows: 100% if the service takes place within 24 hours, 50% if the service takes place within 3 days, 30% if the service takes place 4 to 7 days before the cancellation request.

For cultural activities and workshops, please refer to the different cancellation conditions presented on the website.

Regarding reception at the airport, if a delay of more than two hours is noted, waiting fees will be charged later (amount depending on the waiting time). In the event of a significant delay, the service will be canceled. Useful information will be sent to you by email or WhatsApp so that you can get to your hotel or place of residence on your own.

With regard to the translation of the driver’s license, no cancellation or refund is possible once the request is made for any reason.

For other services managed by our partners (Pocket Wi-Fi, SIM card and Smartphone), please refer to the cancellation conditions available on the Easygo Japan and Luggagent (regarding the luggage delivery services)

Furthermore, if the publisher wishes to cancel a customer’s reservation, the amount of the initial reservation will be refunded to the customer as soon as possible.

Article 16 – Archiving

École Hop-là will archive the booking forms and invoices on a reliable and durable medium constituting a true copy. The computerized records will be considered by the parties as proof of communications, reservations, payments and transactions between the parties.

Article 17 – Framing of Conditions

If any provision of the Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms describe the entire agreement between the User and the Website. They supersede any prior or contemporaneous written or oral agreements. The Terms and Conditions are not assignable, transferable or sub-licensable by the user himself. A printed version of the Terms and Conditions and all notices given in electronic form may be requested in judicial or administrative proceedings relating to the Terms and Conditions. The parties agree that all correspondence relating to these Terms and Conditions shall be in the French or English language.

Article 18 – Notifications

Any notice or notification regarding these terms and conditions, the legal notice or the personal data charter must be made in writing and must be delivered by hand, registered or certified mail or any other nationally recognized courier service that allows for regular tracking of packages, or by email to the addresses indicated in the legal notice of the site, specifying your full name, contact information and the subject of the notice.

Article 19 – Claims

Any claim relating to the use of the website, the service offered on this website, or any other related service, the website’s pages on any social networks or the terms and conditions, legal notice or privacy policy must be filed within 365 days of the date of origin of the matter giving rise to the claim, regardless of any statute or law to the contrary. If such claim is not filed within 365 days, such claim will be forever barred in court.

Article 20 – Inaccuracies

It is possible that the website and the services offered contain inaccuracies or errors, or information that is not in accordance with the general conditions, the legal notice or the personal data charter. In addition, it is possible that unauthorized changes are made by third parties on the site or on related services (social networks …). We make every effort to ensure that such deviations are corrected. In the event that such a situation would escape us, please contact us by mail or email at the addresses indicated in the legal notice of the site with, if possible, a description of the error and the location (URL), as well as sufficient information to enable us to contact you. For copyright-related inquiries, please refer to the section on intellectual property.

All rights reserved – September 2018