Definition of terms used in the privacy policy

We will refer to it as follows:

  • « Personal data » : is defined as “any information relating to an individual who is identified or can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to that individual”.
  • « Site » or « Service » means the site and all its pages.
  • « Publisher » or « We » : École Hop-là, a legal entity responsible for the publication and content of the Site.
  • « User » or « You » means the Internet user visiting and using the Site Services.

Article 1 – Introduction and Role of the Privacy Policy

The present charter aims to inform you of the commitments of the Site with regard to the respect of your private life and the protection of your Personal Data, collected and processed during your use of the Service.

It is important that you read this privacy policy so that you are aware of why and how we use your data.

By booking on the Site, you agree to provide us with true information about yourself. Providing false information is contrary to the terms and conditions on the Site.

Please note that this Privacy Policy may be modified or supplemented at any time, in particular in order to comply with any legislative, regulatory, jurisprudential or technological evolution. The date of its update will be clearly indicated, if applicable.

These changes are binding on you as soon as they are posted online, so please check this Privacy Policy regularly for any changes.

You will also find a description of your privacy rights and how the law protects you.

If you have any questions regarding this Privacy Policy or if you wish to exercise your rights as described in Section 10 of this Privacy Policy, please contact us by e-mail at: or by mail addressed to: École Hop-là, 2-7-13 Higashigotanda, Shinagawa-ku, 1420022 TOKYO.

Article 2 – Data collected on the Site

The Data collected and subsequently processed by the Site are those that you voluntarily transmit to us by filling in the various forms on the Site. For certain operations on the contents, you may be led to transmit Data concerning you to third party partners through their own services, more specifically during payments that you may make. We will not have access to said data, their collection and processing being governed by the conditions specific to these parties. We invite you to consult their conditions before communicating your Data in this context.

Your IP address (identification number assigned to your computer on the Internet) is collected automatically. You are informed that the Service may implement an automatic tracking process (Cookie), which you can prevent by modifying the relevant settings of your Internet browser, as explained in the general conditions of this Site.

In general, you can visit the without providing any personal information about yourself. In any case, you are under no obligation to transmit this information. However, if you refuse to provide such information, you may not be able to benefit from certain information or services.

We also collect, use and share aggregate data such as statistical or demographic data for any purpose. Aggregate data may be derived from your personal information but is not legally required because it does not directly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users who access a specific feature of the Site.

For the purpose of providing better content and services, uses the Google Analytics service. Google Analytics does not track your browsing habits on third-party websites. The information about you that Google Analytics has access to does not contain any personal data about you.

We do not collect so-called “sensitive” data.

Article 3 – Identity of the data controller

The data controller is École Hop-là LLC, with registered office at : 2-7-13 Higashigotanda, Shinagawa-ku, 1420022 TOKYO.

Article 4 – Purpose of the Data collected

The Data identified as mandatory on the forms of the Site are necessary to be able to benefit from the corresponding functionalities of the Site, and more specifically from the operations on the contents proposed within it.

The Site is likely to collect and process the Data of its Users :

  • For the purpose of providing you with information or services to which you have subscribed, including: Sending invoices, booking confirmations, coupons and practical information.
  • For the purpose of collecting information to improve our site, products and services (including through the use of cookies).
  • For the purpose of contacting you about : Your reservation or your question.

Article 5 – Recipients and use of the Data collected

The Data collected by us are processed for the purpose of carrying out operations on the contents of the Service.

Only École Hop-là is the recipient of your personal information. This information is never transmitted to a third party, notwithstanding the subcontractors that École Hop-là uses. Neither École Hop-là nor its subcontractors market the personal data of visitors and users of its Site.

Your personal data may be shared with the parties listed below for the purposes set forth in this Privacy Policy.

We require all third parties to ensure the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your data.

Article 6 – Legal basis for data processing

In accordance with the General Data Protection Regulation (GDPR), École Hop-là only processes personal data in the following situations:

  • with your consent ;
  • when there is a contractual obligation (a contract between you and École Hop-là); ;
  • to meet a legal obligation

Article 7 – Data security

You are informed that your Data may be disclosed pursuant to a law, regulation or decision of a competent regulatory or judicial authority or, if necessary, for the purpose of preserving the Publisher’s rights and interests.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorization. In addition, access to your personal data is subject to a defined and documented security procedure.

Article 8 – Data retention period

The Data are stored at the site host, whose contact information is given in the legal notice of the Site, and are kept for the time strictly necessary to achieve the purposes mentioned above and may not exceed 24 months. Beyond this period, they will be kept exclusively for statistical purposes and will not be used in any way whatsoever.

  • for any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of data which may result from the use of the site, or on the contrary from the impossibility of its use;
  • malfunction, unavailability of access, misuse, poor configuration of the user’s computer, or the use of a browser little used by the user;
  • the content of advertisements and other external links or sources accessible by the user from the site;
  • any problem related to the rental of items (Pocket Wi-Fi, SIM card, Smartphone) with our partner Easygo Japan

Article 9 – Authorized service providers and transfer to a third country of the European Union

École Hop-là informs you that it has recourse to authorized service providers to facilitate the collection and processing of data that you have provided. These service providers may be located outside of the European Union and have access to the data collected through the various forms on the Site.

École Hop-là has previously ensured that its service providers have implemented adequate safeguards and comply with strict conditions regarding confidentiality, use and protection of data. In particular, vigilance has been exercised with regard to the existence of a legal basis for any transfer of data to a third country. In this respect, some of our service providers are subject to internal company rules (or “Binding Corporate Rules”) while others obey not only Standard Contractual Clauses but also the Privacy Shield.

Article 10 – Computer rights and freedoms

In accordance with the legislation on the protection of personal data, you have the rights detailed below which you may exercise, as indicated in Article 1 of this Privacy Policy, by writing to us at the postal address mentioned at the top of the page (École Hop-là, 2-7-13 Higashigotanda, Shinagawa-ku, 1420022 TOKYO) or by sending an e-mail to :

  • The right to information: we have an obligation to inform you about how we use your personal data (as described in this privacy policy).
  • The right of access: this is your right to make a request for access to your data in order to receive a copy of the personal data we hold. However, because of the obligation of security and confidentiality in the processing of personal data that is incumbent on École Hop-là, you are informed that your request will be processed subject to you providing proof of your identity, including the production of a scan or photocopy of your valid identity card.
  • The right of rectification: the right to ask us to rectify personal data concerning you that are incomplete or inaccurate. Under this right, the law allows you to request the rectification, updating, blocking or deletion of data about you that may be inaccurate, erroneous, incomplete or obsolete.
  • The right to erasure, also known as the “right to be forgotten”: In some cases, you can ask us to delete the personal data we have about you (unless there is a compelling legal reason for us to retain it).
  • The right to restrict processing: you have the right in certain cases to ask us to suspend the processing of personal data,
  • The right to data portability: you have the right to request a copy of your personal data in a common format (e.g. a .csv file).
  • The right to object: you have the right to object to the processing of your personal data (for example, by prohibiting us from processing your data for direct marketing purposes).

However, the exercise of this right is only possible in one of the following two situations: when the exercise of this right is based on legitimate reasons or when the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.

Contact us if you wish to exercise any of the rights described above by writing to us at École Hop-là, 2-7-13 Higashigotanda, Shinagawa-ku, 1420022 TOKYO or by email at

You will not be charged a fee for access to your personal data (or for exercising any other right). However, we may charge you a reasonable fee if your request is manifestly unfounded, repetitive or excessive. In this case, we may also refuse to respond to your request.

École Hop-là will be entitled, if necessary, to oppose the requests obviously abusive by their systematic, repetitive, or their number.

We may ask you for specific information to confirm your identity and to ensure your right of access to your personal data (or to exercise any other right). This is a security measure to ensure that personal data is not provided to anyone not authorized to receive it. We may also contact you to obtain more information about your request in order to provide you with a more timely response.

We try to respond to all legitimate requests within one month. This one-month period may be exceeded if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed.

Article 11 – Complaint to the Data Protection Authority

If you consider that Hop School does not respect its obligations with regard to your Personal Information, you can address a complaint or a request to the competent authority.

Article 12 – Cookie policy

When you first connect to the website, you are warned by a banner at the bottom of your screen that information relating to your browsing is likely to be recorded in alphanumeric files known as “cookies”. Our policy on the use of cookies allows you to better understand the measures that we implement in terms of navigation on our website. In particular, it informs you about all the cookies present on our website, their purpose and gives you the steps to follow to configure them.

a) General information on the cookies present on the site

École Hop-là, as publisher of this website, may install cookies on the hard drive of your terminal (computer, tablet, mobile etc..) to ensure a smooth and optimal navigation on our website.

« Cookies » are small text files of limited size that allow us to recognize your computer, tablet or cell phone in order to personalize the services we offer you.

The information collected through cookies does not allow you to be identified by name. It is used exclusively for our own needs in order to improve the interactivity and performance of our website and to send you content adapted to your interests. None of this information is the subject of a communication to third parties except when École Hop-là has obtained your prior consent or when the disclosure of this information is required by law, by order of a court or any administrative or judicial authority empowered to know.

To better inform you about the information that cookies identify, you will find a table listing the different types of cookies that may be used on the website of École Hop-là, their name, their purpose and their duration of retention at the address

b) Setting your cookie preferences

Some cookies are exempt from the prior collection of your consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means. These include session identifier cookies, authentication cookies, load balancing session cookies and cookies for personalizing your interface. These cookies are fully subject to this policy insofar as they are issued and managed by École Hop-là.

c) Cookies exempt from consent

You can accept or decline the placement of cookies at any time.

When you first connect to the website, a banner briefly presenting information about the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing your navigation on the École Hop-là website (by loading a new page or by clicking on various elements of the site for example), you accept the deposit of cookies on your terminal.

Depending on the type of cookie in question, your consent to the deposit and reading of cookies on your terminal may be required.

d) Cookies requiring your prior consent

This requirement applies to cookies issued by third parties that are “persistent” in the sense that they remain on your terminal until they are deleted or expire.

As such cookies are issued by third parties, their use and storage are subject to their own privacy policies. This family of cookies includes audience measurement cookies, advertising cookies, which École Hop-là does not use, and social network sharing cookies (Facebook, YouTube, Twitter, LinkedIn, etc.). Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies allow you to easily share some of the content published on the site, in particular through a sharing application “button” depending on the social network concerned.

The audience measurement cookies establish statistics concerning the frequentation and the use of various elements of the website (such as the contents / pages that you have visited). This data helps to improve the ergonomics of the site. On the website, an audience measurement tool (Google Analytics) is used; its privacy policy is available at the following web address:

e) Cookie setting tools

Most Internet browsers are set by default to allow the placement of cookies. Your browser offers you the opportunity to modify these standard settings so that all cookies are rejected systematically or so that only some of the cookies are accepted or rejected depending on their sender.

CAUTION: We draw your attention to the fact that the refusal of the deposit of cookies on your terminal is nevertheless likely to alter your user experience and your access to certain services or features of this website. Where appropriate, École Hop-là disclaims any responsibility for the consequences related to the degradation of your browsing conditions that occur because of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences do not constitute damage and you can not claim any compensation for this fact.

Your browser also allows you to delete existing cookies on your terminal or to notify you when new cookies are likely to be deposited on your terminal. These settings do not affect your browsing experience, but you lose all the benefits provided by the cookie.

Please take note of the various tools available to you below so that you can set the parameters of the cookies deposited on your terminal.

f) Setting up your internet browser

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, please see below for links to the help needed to access your browser’s cookie menu.

Google Chrome
Internet Explorer
Mozilla Firefox

If you have any questions or require further information about this cookie policy, please contact us.

g) List of cookies

The detailed list of cookies used on the website is available at the following address:

All rights reserved – September 2018